ViralPlayDevelopers Guidelines for responsible social gaming

ViralPlayDevelopers is committed to protecting our players and promoting responsible social gaming as part of our customer service and social responsibility policies. We believe it is our shared responsibility with you, our customers, to ensure that you enjoy your experience on our platform, while being aware of the potential risks that can be associated with online gambling if you do not maintain control.
We encourage you to use the responsible social gaming tools described below that are available to you. To ensure you have fun and accessible gaming, we fully support responsible social gaming and have taken measures to help customers who want to control their gaming. We reserve the right to activate these measures unilaterally if we deem it necessary in our sole discretion.

INTRODUCTION

1.1 This Responsible Social Gaming Policy (RSG Policy) describes the control tools, information and resources available to players registered on ViralPlayDevelopers.
1.2. This RSG Policy forms part of the ViralPlayDevelopers Terms of Service. Terms defined in the terms of use have the same meaning in this RSG policy.
1.3. We may update the RSG Policy at any time. Any changes will be posted on the platform and such changes will be binding and apply immediately.
1.4. Whenever we change this RSG Policy in a way that limits your current rights or may be harmful, we will notify you on your next visit to the Platform and you will be asked to confirm your acceptance before playing a game . If you do not agree with the modified RSG Policy, you must stop using the Platform.

ViralPlayDevelopers RSG-program

2.1. The ViralPlayDevelopers Responsible Social Gaming Program (RSG Program) is centered around our guiding principles to provide our customers with the control tools, information and support resources needed to: (a) make an informed gambling decision; (b) Prevent gambling-related problems from occurring on our website.
2.2. The RSG program is designed to support the needs of individuals at all stages of the customer journey, from registration to switching, and at any level of play. To achieve this, the RSG program offers a range of player education, control tools and resources for professional help when needed.
2.3. ViralPlayDevelopers also understands that achieving a fun and accessible gaming environment is a shared responsibility, and that playing is ultimately an individual choice. We do not offer counseling services or police client behaviour. Instead, we focus on providing control tools and informing, educating and supporting informed decisions.
2.4. ViralPlayDevelopers has a well trained team available to help you with your game. Our team is encouraged and empowered to provide information and provide control tools proactively.

RSG ACCESS CONTROL TOOLS

The access control tools described below are available if your game may have become, or is at risk of becoming, problematic (see “What is problematic gaming” in section 7.4).

3.1. Taking a Break – Available via the “Contact” form on the Platform under “Responsible Social Gambling Options”. Allows you to take a short break from the game. During this period, you will not be able to access your account.
(a) Available options are 1 day, 3 days, 7 days, 14 days or 30 days.
(b) It will not be possible to reactivate your account until the selected period is over.
3.2. Self-Exclusion – Available via the “Contact” form on the Platform under “Responsible Social Gambling Options”.
Self-exclusion allows you to suspend your account for an extended period of time. During this period, you will not be able to access your account.
(a) The available time period options are 6 months, 1 year, 3 years, 5 years and indefinite. If your account is verified to our satisfaction, we will make reasonable efforts to ensure that any remaining Sweep Coins in your account that meet our turnover requirements and our minimum redemption threshold are redeemed.
(b) You will be unsubscribed from receiving marketing communications.
(c) You will not be able to reactivate your account until the selected time period is over.
(d) When a specific self-exclusion is in effect, your account will automatically be reactivated when the selected time period expires.
(e) When an indefinite self-exclusion is in effect, at least 6 months must elapse before the account can be reactivated.
(f) When an indefinite self-exclusion is in effect, a 7-day waiting period will apply before the account is reactivated.
3.3. Permanent closure – Contact customer support.
(a) You may choose to permanently close your account. If you wish to do so, please send a written email to customer support via “Contact” requesting a “permanent account closure” and stating the reason for the closure.
Please note that unlike an indefinite self-exclusion, a permanent opt-out is irreversible and cannot be reactivated under any circumstances.
(b) You will be asked to provide a “confirmation of understanding” to permanently close your account.

EGENVAURDERING

If you feel that your or someone else’s game is becoming problematic, it may be helpful to review the self-assessment questions available.

SUPPORT ORGANIZATIONS

If your gambling may have had, or is at risk of having, a negative impact on your mental health, finances or relationships with friends or family, we encourage you to contact the following help and support organisations:

(a) Counseling
Gaming Addicts Anonymous (GAA) is a community of people who support each other in recovering from problems resulting from excessive gaming.
(b) Financial advice
(i) The Financial Counseling Association of America (FCAA) is a professional association of financial counseling agencies that assist consumers with financial counseling services of all types, as well as debt management plans for the repayment of unsecured debt.
(ii) The National Foundation for Credit Counseling (NFCC) is one of the oldest networks of nonprofit financial counseling agencies. NFCC helps people overcome debt and face the future with confidence.
(c) Observation
Please note that these organizations are independent support services and are NOT affiliated with ViralPlayDevelopers in any way. They do NOT offer customer support or dispute resolution services. If you would like to discuss a problem or complaint relating to your account, you can do so by contacting us using this contact form.

EDUCATIONAL INFORMATION ON RESPONSIBLE SOCIAL GAMING

EDUCATIONAL INFORMATION ON RESPONSIBLE SOCIAL GAMING
6.1. Game principles
(a) Randomness: Remember that the results of the game rounds are completely random. Results cannot be predicted and are independent of past or future results.
(b) Return to Player (RTP): This is the average return on winnings and prizes over the lifetime of a slot machine. That is, if a slot machine has an edge of 8%, the average RTP will be 92%.
(c) Edge: All casino games are designed with a slight edge that favors the operator.
6.2. Common misconceptions
(a) “I am due for a victory” – You cannot predict when you will win. All results are random.
(b) “I always win with my charm and pre-game ritual” – Although they can be fun, charms and rituals do not affect your chances of winning. All results are random.
(c) “The more I play, the more chances I have to win” – Play time has no effect on your chances of winning. All results are random.
(d) “These games are rigged” – The Random Number Generator (RNG) used in all ViralPlayDevelopers games is the same base code as the RNG independently certified by iTechLabs and Gaming Associates, who have verified that the RNG uses a well – known algorithm for generating random numbers. The numbers generated by RNG passed Marsaglia’s “diehard” tests for statistical randomness. iTech Labs and Gaming Associates discovered that number sequences are unpredictable, non-repeatable and evenly distributed.
6.3. Tips for safe gaming
(a) Avoid playing when upset or emotional.
(b) Take frequent breaks during your gaming sessions.
(c) Avoid playing under the influence of alcohol.
(d) Avoid canceling redemptions.
(e) Remember that gaming is only a form of entertainment, it should not be seen as a source of income or an escape from reality.
(f) Buy only for money you can afford to spend.
(g) Set a budget and do not exceed it.
(h) Set a time limit before playing.
(i) Understand how the Games work before playing and remember that results are random.
(j) Never let gambling affect your job, relationship, health or obligations.
6.4. What is problem aging?
(a) Financial
(i) Unable to pay bills.
(ii) Borrow money to meet living expenses.
(iii) Eviction or loss of home.
(iv) Repossession of car and valuable property.
(b) Family
(i) Unhappy family environment.
(ii) Missing family events and gatherings.
(iii) Connection and disconnection between family members.
(c) Employment
(i) Lack of work.
(ii) Reduction in productivity and competence.
(iii) Loss of employment.
(d) Health
(i) Anxiety.
(ii) Depression.
(iii) Isolation.
(iv) Increased stress.
(e) Know the signs
(i) Purchase beyond means.
(ii) Unable to pay bills due to excessive expenditure.
(iii) Lack of work to play.
(iv) Feeling frustrated on days you don’t play.
(v) Constant need to increase the level of play to achieve the same levels of satisfaction and excitement.
(vi) Play to escape the stress of life.
(vii) Lies about the amount of money or time spent.
(viii) Hide gaming behavior from nearby people.
(ix) Placing bets above family, friends or other interests.
(x) Lying, borrowing, stealing or committing fraud to obtain money to play.
(xi) Depressive or even suicidal feelings during or after the match.

GUIDELINES FOR PLAYER PROTECTION

7.1 Protection of the vulnerable
(a) Please ensure that the decision to play on our Platform is your personal choice and responsibility.
(b) We do not recommend playing on our Platform if you:
(i) is in treatment or recovering from an addiction/addiction
(ii) is under the influence of alcohol or other drugs
(iii) currently experiencing financial hardship or a traumatic life event
(iv) do not understand how to play the Games
(v) has mental health problems, cognitive impairment or brain damage.
7.2 Protection of minors
(a) ViralPlayDevelopers has identity controls in place to reduce and prevent the risk of underage gambling on our platform.
(b) If you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online social games, we recommend that you restrict their access to our Platform by using one of the services below:
(i) Netnanny.com – filtering software that protects children from inappropriate online content.
(ii) Cybersitter.com – filtering software that allows parents to add their own websites to block.